TERMS & CONDITIONS
1. These terms
1.1 What these terms cover. These are the terms and conditions governing the supply of tickets and attendance at Mountain Summit (the “Event”), held from 17 to 19 November 2026 at The Rocks, Plas Curig, Capel Curig, Betws-y-Coed, North Wales, LL24 0EL (the “Venue”). These terms apply to any contract between us for the sale of tickets. Attendance is also subject to the Venue’s own terms and conditions, which you accept when the contract is formed under clause 3.1.
1.2 Why you should read them. Please read these terms carefully before submitting your order. They tell you who we are, how we provide tickets, how you and we may change or end the contract, what to do if there is a problem, and other important information. Please save or print a copy for your records.
1.3 Consumer or business customer? You are a consumer if you are an individual buying tickets wholly or mainly for personal use. In some areas your rights will differ depending on whether you are a consumer or a business. Where a clause applies only to consumers or only to businesses, this is stated clearly.
1.4 Business customers — entire agreement. If you are a business customer, these terms constitute the entire agreement between us. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made by or on behalf of us that is not set out in these terms.
2. About us and how to contact us
2.1 Who we are. We are 432 Enterprises Ltd, a company registered in England and Wales. Our company registration number is 12001786 and our registered office is at The Weston Centre, Weston Road, Crewe, CW1 6FL. Our registered VAT number is 328 3786 71.
2.2 How to contact us. You can contact us by telephoning 01270 250022 or by writing to us at helen@mountainsummit.co.uk or at our registered office address above.
2.3 How we may contact you. We will contact you by telephone or by writing to you at the email address or postal address you provided in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order. Our acceptance of your order takes place when we email you to confirm it, after payment has been processed. At that point a contract comes into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will tell you in writing and will not charge you. This might be because tickets are sold out, because of an error in the price or description, or because we cannot meet your requirements.
3.3 Your order number. We will give you an order number when we confirm your booking. Please quote it whenever you contact us about your order.
4. The Event
4.1 Admission. One ticket grants one person entry to the Event.
4.2 Age of attendees. You must be 18 years of age or older to attend the Event. We reserve the right to refuse entry to anyone who cannot demonstrate they meet this requirement. No refund will be given in these circumstances.
4.3 Event instructions. Instructions for the Event will be published on our website at mountainsummit.co.uk. It is your responsibility to bring correct kit and clothing and to follow all instructions.
4.4 Photography and video. Photography and video will be taken at the Event. We use this material for marketing and promotional purposes, including on our website, social media channels, press coverage, and other marketing materials. This use is based on our legitimate interests in promoting the Event.
You have the right to object to being photographed or filmed. If you do not wish to appear in our marketing materials, please inform a member of the Mountain Summit team at the start of the Event. We will take reasonable steps to ensure you are not identifiable in any material we publish. Where images have already been published, we will use reasonable endeavours to remove or anonymise them on request.
If you upload content featuring the Event to social media using Event-specific hashtags or by tagging the Event in your post, you grant us a non-exclusive, royalty-free licence to share or republish that content in connection with promoting Mountain Summit. This applies to your own images and video only, and does not affect any third-party rights in that content.
4.5 Changes to the Event. The description of the Event is an approximate guide. We may make changes to elements of the Event (including speakers, programme, or schedule):
- as a result of weather or safety conditions;
- to reflect changes in relevant laws or regulatory requirements;
- to deal with matters outside our control, including cancellation by third-party speakers; or
- to implement reasonable adjustments and improvements.
We will give you as much notice as possible of material changes and will offer a full refund for material changes. Non-material changes do not entitle you to a refund, though you may cancel under clause 7.3.
4.6 Accuracy of information. If we request information from you (for example, about food allergies or accessibility needs), it is your responsibility to ensure it is accurate and complete. We are not responsible for any failure to accommodate requirements that arise from inaccurate or incomplete information you have provided.
4.7 Arrival. It is your responsibility to arrive on time. We reserve the right to refuse entry to latecomers and no refund will be given in those circumstances.
4.8 Physical condition. Some activities at the Event involve a good level of physical fitness. It is your responsibility to ensure you are in a suitable condition to take part. No refund will be given if you are unable to participate in any activity.
4.9 Your right to make changes to your order. Please contact us if you wish to change your booking. We will let you know whether a change is possible and advise of any effect on price or other terms.
4.10 Reasons we may cancel or suspend the Event. We may cancel or suspend the Event:
- to deal with technical problems or make technical changes;
- to reflect changes in relevant laws or regulatory requirements;
- to deal with any cancellation or suspension by the Venue; or
- to deal with matters outside our control.
We will try to rearrange a suitable alternative date or venue. You will have the right to cancel under clause 7.2. If we cancel, we are responsible only for your ticket refund and not for any other costs you have incurred, such as travel or accommodation — subject always to clauses 13 and 14.
4.11 Suspension of the Event. We will contact you in advance if we need to suspend the Event, unless the situation is urgent or an emergency. You may end the contract and receive a refund if we suspend the Event or notify you that we intend to do so.
5. The Venue and regulations
5.1 Venue terms. You enter the Venue subject to the Venue’s own terms and conditions (available at therockshostel.com/terms-and-conditions) and agree to follow any rules and instructions from Venue or Event staff.
5.2 Conduct and behaviour. We reserve the right to refuse entry to, or remove from the Event, any person who:
- uses threatening, abusive, or discriminatory language or behaviour towards Event or Venue staff or other attendees;
- fails to follow health and safety instructions;
- acts in any way that endangers safety or negatively affects others’ enjoyment of the Event;
- is intoxicated or under the influence of illegal substances;
- is wearing inappropriate clothing;
- does not comply with these terms or the Venue’s terms and conditions;
- has been asked to leave the Venue by Venue staff; or
- has not purchased their ticket directly from us.
No refunds will be given to anyone removed from the Event for breaching these rules.
5.3 Zero tolerance. We operate a zero-tolerance approach to harassment, bullying, and discrimination in any form. We reserve the right to remove any attendee who engages in such behaviour without refund.
6. Providing tickets and other items
6.1 Tickets. We will send your ticket digitally to the email address you provided at booking.
6.2 Welcome pack and delivered items. We may send certain items to you prior to the Event, such as a welcome pack. These will be sent to the postal address you provided at booking.
6.3 Delivery costs. Any costs for physical delivery will be displayed on our website at the time of ordering.
6.4 Collection items. Certain items (for example, an Explorer Backpack) may be available for collection at the Event. We will let you know in advance if this applies.
6.5 If you do not collect. If you fail to collect items as arranged, we will contact you for further instructions. If we are unable to reach you after reasonable attempts, we are under no further obligation to deliver or hold those items.
7. Your rights to end the contract
7.1 Overview. Your right to cancel will depend on the circumstances:
- If the Event is misdescribed, you may have a legal right to end the contract — see clause 11.
- If you are ending the contract because of something we have done or told you we will do, see clause 7.2.
- If you have simply changed your mind, see clause 7.3.
7.2 Cancellation because of something we have done. If you end the contract for any of the following reasons, it ends immediately and we will refund you in full:
- we have told you about a pricing or description error and you do not wish to proceed;
- we have cancelled or suspended the Event, or told you we intend to do so; or
- you have a legal right to cancel because of something we have done wrong.
7.3 Cancellation if you change your mind. You may cancel your booking at any time, but refunds depend on when you cancel:
- More than 35 days before the Event: full refund.
- More than 35 days before the Event but having received a welcome pack: refund of 90% of the ticket price.
- 35 days or fewer before the Event: no refund.
Note on the 14-day cancellation right. The Consumer Contracts Regulations 2013 give consumers a standard 14-day right to cancel distance contracts. However, this right does not apply to contracts for leisure services to be provided on a specific date or within a specific period. Event tickets fall within this exemption. This means that once you have purchased your ticket, you do not have a statutory 14-day right to cancel. Your cancellation rights are as set out in clause 7.3 above.
8. How to end the contract
8.1 How to tell us. To cancel, please contact us in one of the following ways:
- Phone or email: Call 01270 250022 or email helen@mountainsummit.co.uk. Please give your name, address, order details, and contact information.
- Online: Use the booking form at mountainsummit.co.uk/bookings/
- Post: Write to 432 Enterprises Ltd, The Weston Centre, Weston Road, Crewe, CW1 6FL.
8.2 How we will refund you. Where you are entitled to a refund, we will process it using the same payment method you used at the time of booking via Stripe. We aim to process refunds within 14 days of agreeing the cancellation.
9. Our rights to end the contract
We may end the contract at any time by writing to you if:
- you fail to provide information we have reasonably requested that is necessary for your attendance; or
- you provide a non-working email address that prevents us from delivering your ticket.
10. If there is a problem
If you have a question or complaint about the Event, please contact us by telephoning 01270 250022 or writing to helen@mountainsummit.co.uk. We will try to resolve any issues promptly.
11. Your legal rights as a consumer
If you are a consumer, we are under a legal duty to supply services in conformity with this contract. Nothing in these terms affects your statutory legal rights.
Summary of your key legal rights For detailed information, visit Citizens Advice at citizensadvice.org.uk or call 03454 04 05 06. Where your purchase is a service (such as a ticket to an event), the Consumer Rights Act 2015 says:
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12. Price and payment
12.1 Where to find the price. The ticket price will be shown on the booking page at mountainsummit.co.uk/book-now/ when you place your order. Prices exclude VAT unless otherwise stated.
12.2 Pricing errors. If we discover a pricing error before accepting your order, we will contact you before proceeding. If a pricing error is obvious and should reasonably have been apparent to you, we may cancel the contract and issue a full refund.
12.3 Payment. Payment is processed securely via Stripe at the time of booking. We accept major debit and credit cards as shown at checkout. Your payment details are handled by Stripe and are not stored by us. Stripe’s privacy policy is available at stripe.com/gb/privacy.
12.4 Failed payments. If your payment fails or is subsequently reversed, your ticket booking will not be confirmed or will be cancelled. We will contact you to advise.
13. Our responsibility for loss or damage — consumers
13.1 Foreseeable loss. If we fail to comply with these terms, we are responsible for loss or damage that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
13.2 Liability we cannot exclude. We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights relating to the Event.
14. Our responsibility for loss or damage — business customers
14.1 We do not exclude liability for:
- death or personal injury caused by our negligence or that of our employees, agents or subcontractors;
- fraud or fraudulent misrepresentation;
- breach of terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
- any matter in respect of which it would be unlawful to exclude or restrict liability.
14.2 All terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded to the fullest extent permitted by law.
14.3 Subject to clause 14.1, we shall not be liable to you for:
- any loss of profit, or any indirect or consequential loss arising in connection with any contract between us; or
- any total liability exceeding the amount you paid for your ticket.
15. Data protection and your personal information
15.1 Data controller. 432 Enterprises Ltd is the data controller of the personal information you provide to us. We process your personal data in accordance with UK GDPR and the Data Protection Act 2018.
15.2 What data we collect at booking. When you purchase a ticket, we collect your name, email address, postal address, and payment details. We may also collect dietary or accessibility information if you choose to provide it. Your payment details are processed directly by Stripe and are not stored by us.
15.3 Why we collect it and our lawful basis. The table below sets out the purposes for which we process your personal data and the lawful basis under UK GDPR that we rely on for each:
Purpose | Data processed | Lawful basis |
Processing your event booking | Name, email, payment details | Contract (clause 3.1) |
Sending your ticket confirmation and event information | Name, email address | Contract |
Sending marketing emails (if you opt in at booking) | Name, email address | Consent — you may withdraw at any time |
Processing payment via Stripe | Payment card details | Contract |
Photography and video at the event for marketing | Images and video of attendees | Legitimate interests — opt-out available (clause 4.4) |
Responding to enquiries and complaints | Name, contact details, enquiry content | Legitimate interests |
Scholarship applications — video submission and selection | Name, email, video essay content | Consent given by applying |
Complying with legal and financial obligations | Booking and payment records | Legal obligation |
15.4 Marketing communications. If you tick the marketing opt-in box at the time of booking, we will send you emails about future Mountain Summit events and related content. This is based on your consent. You can withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at helen@mountainsummit.co.uk. Withdrawing consent does not affect the lawfulness of any communications sent before you withdrew it.
15.5 Photography and filming. As set out in clause 4.4, photographs and video taken at the Event may be used for marketing purposes. This processing is carried out on the basis of our legitimate interests. You have the right to object at any time by speaking to a member of staff at the Event or by contacting us after the Event.
15.6 Third-party processors. We share your data with the following third-party service providers who process it on our behalf:
- Stripe — for processing ticket payments. Stripe’s privacy policy: stripe.com/gb/privacy
- Mailerlite — for sending ticket confirmations and, where consented, marketing emails.
- WordPress and google analytics — for understanding how our website is used.
We do not sell your personal data to any third party.
15.7 Retention. We retain booking and financial records for 7 years in line with HMRC requirements. Marketing subscriber data is held until you withdraw consent or become inactive. Event enquiry data is held for 2 years from last contact.
15.8 Your rights. Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, to object to processing, and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at helen@mountainsummit.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
15.9 Full privacy policy. For full details of how we collect, use, and protect your personal data, including your rights and how to exercise them, please see our Privacy Policy at mountainsummit.co.uk/privacy-policy/
16. The Mountain Scholarship
16.1 What the scholarship is. Each year, 432 Enterprises Ltd offers a small number of funded places at Mountain Summit (Scholarship Places) to early-stage entrepreneurs based in the Northwest of England or Wales. Scholarship Places are provided at no cost to the recipient. Receipt of a Scholarship Place does not constitute a commercial transaction and no payment is due.
16.2 Eligibility. To be eligible for a Scholarship Place you must:
- be 18 years of age or older;
- be based in the Northwest of England or Wales; and
- be an early-stage entrepreneur — either just starting out or with a clear idea of what you want to build.
There is no financial means test for the scholarship. We do not collect information about financial circumstances as part of the application process.
16.3 How to apply. Applications are made by submitting a video essay of no more than ten minutes in length to savannah@mountainsummit.co.uk. Your video should address the following four questions:
- Who are you and what are you building?
- What does the next 12 months look like for your business?
- Why do you want to come to Mountain Summit?
- Why is now the right time?
The closing date for applications is 1 October 2026. Applications received after this date will not be considered.
16.4 Selection. Scholarship Places are awarded at the sole discretion of 432 Enterprises Ltd. We are not able to provide individual feedback on unsuccessful applications. We will contact successful applicants directly. We are under no obligation to award any Scholarship Place in any year.
16.5 What the Scholarship Place includes. A Scholarship Place includes the full Mountain Summit event experience on the same terms as ticketed attendees, including access to all speakers, sessions, and activities. Unless expressly agreed in writing, a Scholarship Place does not include travel to or from the Venue, accommodation, or any personal expenses.
16.6 Sponsorship pairing. Scholarship recipients may be paired with a sponsoring business that has supported their place. Participation in any ongoing relationship with a sponsor after the Event is entirely voluntary and at the scholar’s discretion.
16.7 Conduct. Scholarship recipients are subject to the same event conduct requirements as all other attendees (see clause 5.2 and 5.3). A Scholarship Place may be withdrawn at any time prior to the Event if the recipient is found to have provided materially inaccurate information in their application.
16.8 Data protection — scholarship applications. When you submit a scholarship application, we collect your name, email address, and the content of your video essay. This data is processed on the basis of your consent, given by submitting your application. Video submissions will be viewed only by the selection team at 432 Enterprises Ltd and will not be shared externally. We will retain unsuccessful application data for 12 months after the application deadline and will then delete it. Successful applicants’ data will be retained in line with our standard event records policy (see clause 15.7).
16.9 Media use of scholars’ stories. We may wish to feature scholarship recipients in our marketing materials, including on our website and social media. We will always ask for your explicit consent before doing so. You are under no obligation to agree and declining will have no bearing on your Scholarship Place.
16.10 Scholarship terms apply in addition to these terms. Scholarship recipients are also subject to these terms and conditions in their entirety, as modified where necessary by this clause 16. In the event of any conflict, clause 16 takes precedence in relation to scholarship matters.
17. Intellectual property
All content presented at the Event, including speaker materials, presentations, and written materials, belongs to the respective speakers or to us, as applicable. Unless expressly agreed in writing:
- you may not record, photograph, or film any session or speaker presentation;
- you may not reproduce, share, or distribute any session content without the prior written consent of the rights holder; and
- any materials provided to attendees are for personal use only and may not be used for commercial purposes.
18. Other important terms
18.1 Transfer of agreement. We may transfer our rights and obligations under these terms to another organisation. We will notify you in writing if this happens and will ensure the transfer does not affect your rights.
18.2 Tickets are personal. You may not transfer your ticket to another person without our prior written consent. Tickets are not for resale.
18.3 No third-party rights. This contract is between you and us. No other person has any rights to enforce its terms.
18.4 Severability. Each clause of these terms operates separately. If any court or relevant authority finds that any clause is unlawful, the remaining clauses will continue in full force and effect.
18.5 Governing law — consumers. These terms are governed by the law of England and Wales. If you are a consumer living in Scotland, you may bring proceedings in the Scottish courts. If you live in Northern Ireland, you may bring proceedings in the Northern Irish courts.
18.6 Governing law — businesses. If you are a business, any dispute or claim arising out of or in connection with a contract between us, including non-contractual disputes or claims, shall be governed by the law of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact details
For questions about these terms, cancellations, data rights requests, or any other matter:
432 Enterprises Ltd
The Weston Centre, Weston Road, Crewe, CW1 6FL
Email: helen@mountainsummit.co.uk
Telephone: 01270 250022
Website: mountainsummit.co.uk
